GTU BE in Communication Skills

GTU BE Communication Skills

Unit – 1 Communication skills
Process, types and levels of communication. Technical Communication and General Communication. Factors to be considered in technical communication.

Unit – 2 Verbal and non-verbal communication (kinesics) Components of Non-verbal Communication (Kinesics) Barriers to effective communication. (Noise in oral and written communication) Communication across cultures.

Unit – 3 Listening skills - Types of Listening Active Listening V/s Passive Listening
Empathetic Listening. Traits of a good listener, barriers in effective listening,
Tips for effective listening.

Unit – 4 Effective presentation strategies. Defining purpose, analysis of audience and
locate, organizing contents. Preparing an outline of the presentation. Visual aids, nuances of delivery, Body language and effective presentation.

Unit – 5 Interviews Introduction, General preparations for an interview, Types of questions generally asked at the interviews. Types of interviews, Importance of nonverbal aspects.
Unit – 6 Group Discussions Introduction, Group discussions as a part of the selection process, guidelines for group discussion. Role functions in group discussion.

Unit – 7 Paragraph Development, Introduction, Topic sentence and supporting
sentences. Attributes of a good paragraph. Types of paragraphs.

Unit – 8 Letter - Writing Business Letters, Structure and types of a business letter, Letter of Inquiry, Letters of complaint, regret and adjustment.

Unit – 9 Technical reports Introduction, types of reports, structure of reports, objectives and characteristics of reports.

Unit – 10 Technical Proposals Definition, Purpose, Types, Characteristics, Structure, Style and appearance.

Unit – 11 Technical Descriptions Introduction, Definition of an object or a process. Guidelines for writing good description - organization, content, structure.

Unit – 12 Effective Reading Skills Purpose of reading, skimming and scanning. Tips for improving comprehension skills.

Unit – 13 Job application Essential parts - Cover Letter and the ‘resume’. Types of ‘resumes’ (Curriculum Vitae) Chronological ‘resume’, functional ‘resume’.

Unit – 14 Grammar and Vocabulary Tense and the concept of Time. Passive Voice, Conditionals Prepositions, Concord. Idioms, Confusables, one-word substitutes, homonyms,
homophones eponyms.